Kameleoon application tools degraded availability (code and graphic editor, result pages)

Incident Report for Kameleoon

Resolved

This incident has been resolved.
Posted Nov 18, 2021 - 18:53 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 18, 2021 - 13:37 CET

Identified

We are currently investigating an issue causing slowness of our main back-office application and graphic editor. It also impacts the availability of our Automation API.
Posted Nov 18, 2021 - 13:29 CET
This incident affected: Campaign Management (core service) (app.kameleoon.com (back-office), Graphic Editor (incl. Widget Studio)) and Websites and APIs (non-core service) (Automation API).