Get email notifications whenever Kameleoon creates, updates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
Subscribe via Slack
By subscribing you agree to the Atlassian Cloud Terms of Service and acknowledge Atlassian's Privacy Policy.
Visit our support site.
All Systems Operational
A/B
Operational
Personalization
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 26, 2020
No incidents reported today.
Oct 25, 2020
No incidents reported.
Oct 24, 2020
No incidents reported.
Oct 23, 2020
No incidents reported.
Oct 22, 2020
Resolved -
Availability has remained high for the last 3 hours. This incident has been resolved. Thanks again for our customers’ patience and understanding during this incident.
Oct 22, 16:04 CEST
Oct 22, 16:04 CEST
Update -
Since Monday 19, servers providing all experiments' results have been returning a high percentage of errors causing intermittent Kameleoon's application (back-office) availability. The root cause has now been fully identified and is due to requests done to access old experiments results (older than 1 year).
The engineering team is currently pushing several fixes in production to definitely solve the issue. Stability will be up in the next few hours. New servers will also be added soon to fully stabilize the situation, so expect a short unavailability on results pages.
To ensure a better service in the future, the different components of our back-office will be more separated so that, if one component is having trouble, it does not affect the others. This will allow customers unaffected by the root issue (which should have only directly concerned about 5% of all data queries) to get normal service as usual.
Please note that the availability of the two mission-critical components of Kameleoon (our main script for your visitors and the data collection parts of our infrastructure) are totally shielded from the issues we encountered, which means that the performance of your website and the accuracy of the data collected were not affected at all. Only getting access to reports has been difficult.
We are grateful for our customers’ patience and understanding during this incident and look forward to continuing to provide the exceptional customer service and support that has been our hallmark and tradition.
Oct 22, 11:37 CEST
The engineering team is currently pushing several fixes in production to definitely solve the issue. Stability will be up in the next few hours. New servers will also be added soon to fully stabilize the situation, so expect a short unavailability on results pages.
To ensure a better service in the future, the different components of our back-office will be more separated so that, if one component is having trouble, it does not affect the others. This will allow customers unaffected by the root issue (which should have only directly concerned about 5% of all data queries) to get normal service as usual.
Please note that the availability of the two mission-critical components of Kameleoon (our main script for your visitors and the data collection parts of our infrastructure) are totally shielded from the issues we encountered, which means that the performance of your website and the accuracy of the data collected were not affected at all. Only getting access to reports has been difficult.
We are grateful for our customers’ patience and understanding during this incident and look forward to continuing to provide the exceptional customer service and support that has been our hallmark and tradition.
Oct 22, 11:37 CEST
Monitoring -
Our data processing pipeline that reports visit and conversion numbers in both A/B testing and Personalization result pages is running behind and could be delayed by up to 12 hours. The missing data is currently being recovered and all will quickly come back to a normal situation.
Oct 21, 12:37 CEST
Oct 21, 12:37 CEST
Identified -
The replacement servers allowed for a brief recovery period before availability dropped again this morning. The engineering team is looking to identify the root cause of the repeated failures. We strongly apologize for the inconvenience and will update as soon as we have more visibility.
Oct 21, 09:29 CEST
Oct 21, 09:29 CEST
Monitoring -
The application availability has been restored and the results pages are now loading as expected.
Oct 20, 14:22 CEST
Oct 20, 14:22 CEST
Investigating -
We are currently investigating an issue causing Kameleoon back-office application unavailability for all customers. We will post additional updates as soon as we have more information available. All experiments are still active and data is still being collected. We apologize for any impact our customers are experiencing.
Oct 20, 11:20 CEST
Oct 20, 11:20 CEST
Oct 21, 2020
Oct 20, 2020
Oct 19, 2020
Resolved -
This incident has been resolved.
Oct 19, 13:41 CEST
Oct 19, 13:41 CEST
Monitoring -
A fix has been deployed and errors have decreased. The application availability has been restored and the results pages are now loading as expected.
Oct 19, 11:59 CEST
Oct 19, 11:59 CEST
Identified -
The engineering team has identified some possible root causes while deploying replacement servers. We will post an update when the issue is resolved. Thank you for your patience.
Oct 19, 11:41 CEST
Oct 19, 11:41 CEST
Update -
We are currently investigating an issue with our reporting back-end service. This may cause customers to see unavailable results data. Our engineering team is working on it and will update as soon as we have more details.
Oct 19, 10:07 CEST
Oct 19, 10:07 CEST
Investigating -
We are currently investigating an issue causing Kameleoon back-office application unavailability for all customers. We will post additional updates as soon as we have more information available. All experiments are still active and data is still being collected. We apologize for any impact our customers are experiencing.
Oct 19, 09:43 CEST
Oct 19, 09:43 CEST
Oct 18, 2020
No incidents reported.
Oct 17, 2020
No incidents reported.
Oct 16, 2020
No incidents reported.
Oct 15, 2020
No incidents reported.
Oct 14, 2020
No incidents reported.
Oct 13, 2020
No incidents reported.
Oct 12, 2020
No incidents reported.