Identified - Since Monday 31/03/2025, we have been experiencing high latency in warehouse goals for western European customers (namely France and UK). This will impact users from these regions using our data warehouse integrations, namely the "warehouse" goals feature. This delay only impacts the experiment results, however the polling of your conversions from the warehouse is not impacted. Thus, you can stil monitor polled conversion counts by hovering above the goal in the goal interface and looking at "Conversions in the last 24 hours". Once the latency has been resolved, these polled conversions will be integrated into your experiment results.
Apr 02, 2025 - 12:09 CEST
Completed -
The scheduled maintenance has been completed.
Apr 1, 08:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 07:00 CEST
Scheduled -
On Tuesday, April 1st, 2025 at 7am CEST, we will perform a technical maintenance on our database. This maintenance window is expected to last up to 1 hour.
During this time, you may experience the following issues: 1. Inability to log in to app.kameleoon.com 2. Inability to edit or publish campaigns 3. Inability to preview or simulate campaigns 4. Scheduled experiments will not go live or end during the maintenance period but will resume as scheduled once maintenance is complete.
Please note that campaigns already published and served on your website or app will not be impacted. Thank you for your understanding.
Mar 31, 13:26 CEST
Resolved -
This incident has been resolved.
Mar 21, 11:34 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 20, 10:06 CET
Investigating -
We are currently experiencing data processing delays, with experiment results approximately 5 hours behind. We appreciate your patience as our engineers work to restore real-time functionality. If you have any questions, please contact our support team.
Mar 20, 09:00 CET